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Message Settings

Version Pro Updated

Pro feature

This page documents a capability of the MHM Rentiva Pro add-on. It is not part of the free Lite edition on WordPress.org and requires Pro installed alongside Lite plus a valid licence. See Editions — Lite vs Pro for the full split, or get Pro at wpalemi.com/rentiva.

The Message Settings tab is where you configure the internal chat system between customers and staff, notification preferences, and workflow categories. Access it via MHM Rentiva > Settings > Message Settings.

Pro Feature

The messaging system is available as part of the Premium package. Your license must support this feature for the settings to be active.

🛠️ Management Tools​

  • Reset Conversations: Permanently clears all message history from the database (used for operational cleanup).
  • Reset This Tab: Restores message settings to their default factory values.

📂 Settings Tabs​

The messaging system is configured under four main headings:

1. Notifications​

  • Admin Email: The target address for staff alerts (if left blank, the global admin email is used).
  • Sender Name: The sender name displayed in message notification emails.
  • Staff Alerts: Sends staff an email alert when a new customer message arrives.
  • Customer Reply Notification: Sends the customer an email when staff replies to a message.

2. System Rules​

  • Dashboard Visibility: Enables the quick message widget on the WordPress Dashboard.
  • Widget Capacity: Defines how many recent messages are listed on the Dashboard (Default: 5).
  • Auto-Responder: When a customer sends their first message, the system instantly sends them a "Your message has been received" confirmation.

3. Categories​

Allows messages to be classified by topic. Default categories are:

  • General, Booking, Payment, Technical Support, Complaints, Suggestions.
  • You can add new categories or delete existing ones.

4. Workflow Statuses​

Used to track the lifecycle of messages:

  • Pending, Replied, Closed, Important.
  • You can define new statuses to match your business needs.

🖼️ IMAGE: MESSAGE SETTINGS PANEL​

(Settings > Message Settings tab, category and notification management area)

Section Summary​

  • Use Notifications to maximize your potential for instant responses to customer inquiries.
  • Use Categories to route incoming requests to the relevant departments (Sales, Support, etc.).
  • Use Workflow to ensure no customer request goes unanswered.

Changelog​

DateVersionNote
23.04.20264.27.2English translation added.
19.03.20264.21.2Message Settings documentation created with 4 sub-tabs and category management details.