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Message Settings

Version Docs Updated

The Message Settings tab is where you configure the internal chat system between customers and staff, notification preferences, and workflow categories. Access it via MHM Rentiva > Settings > Message Settings.

Pro Feature

The messaging system is available as part of the Premium package. Your license must support this feature for the settings to be active.

🛠️ Management Tools​

  • Reset Conversations: Permanently clears all message history from the database (used for operational cleanup).
  • Reset This Tab: Restores message settings to their default factory values.

📂 Settings Tabs​

The messaging system is configured under four main headings:

1. Notifications​

  • Admin Email: The target address for staff alerts (if left blank, the global admin email is used).
  • Sender Name: The sender name displayed in message notification emails.
  • Staff Alerts: Sends staff an email alert when a new customer message arrives.
  • Customer Reply Notification: Sends the customer an email when staff replies to a message.

2. System Rules​

  • Dashboard Visibility: Enables the quick message widget on the WordPress Dashboard.
  • Widget Capacity: Defines how many recent messages are listed on the Dashboard (Default: 5).
  • Auto-Responder: When a customer sends their first message, the system instantly sends them a "Your message has been received" confirmation.

3. Categories​

Allows messages to be classified by topic. Default categories are:

  • General, Booking, Payment, Technical Support, Complaints, Suggestions.
  • You can add new categories or delete existing ones.

4. Workflow Statuses​

Used to track the lifecycle of messages:

  • Pending, Replied, Closed, Important.
  • You can define new statuses to match your business needs.

🖼️ IMAGE: MESSAGE SETTINGS PANEL​

(Settings > Message Settings tab, category and notification management area)

Section Summary​

  • Use Notifications to maximize your potential for instant responses to customer inquiries.
  • Use Categories to route incoming requests to the relevant departments (Sales, Support, etc.).
  • Use Workflow to ensure no customer request goes unanswered.

Changelog​

DateVersionNote
23.04.20264.27.2English translation added.
19.03.20264.21.2Message Settings documentation created with 4 sub-tabs and category management details.