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Version Docs Updated

Purpose

This page covers the most common technical and operational issues MHM Rentiva users and administrators may encounter, along with quick resolution steps.

🛠️ Common Issues & Solutions

The topics below are organized around the scenarios most frequently seen in support requests.

📅 1. Booking & Calendar Issues​

A booking is created but doesn't appear on the calendar?​

  • Reason: The booking status may be pending. The calendar only shows entries with confirmed or completed status.
  • Fix: Check the status in the booking list and confirm it.

I'm getting a "Selected dates are not available" error?​

  • Reason: There is another confirmed booking on those dates, or the vehicle is in "Maintenance" mode.
  • Fix: Check custom restrictions under Vehicle Settings > Availability or inspect Util::has_overlap() conflicts.

💳 2. Payment & WooCommerce Integration​

Payment succeeded but booking status didn't change?​

  • Reason: The WooCommerce Webhook or IPN (Instant Payment Notification) signal is not reaching Rentiva.
  • Fix:
    1. Check error logs under WooCommerce > Status > Logs.
    2. Use Order > Actions > Re-send Payment Notification for manual triggering.
    3. Verify status mappings in the WooCommerceBridge class.

"No payment methods available" error on the payment page?​

  • Reason: The currency defined for the vehicle does not match the currency accepted by the payment method.
  • Fix: Check CurrencyHelper settings and WooCommerce payment method restrictions.

👤 3. Vendor Issues​

Cannot access the vendor dashboard (403 Error)?​

  • Reason: The user has not been assigned the rentiva_vendor role, or the account is in "Suspended" status.
  • Fix: Activate the account from the user profile and verify the role.

Vendor balance shows 0?​

  • Reason: The booking has not yet moved to completed status, or the Ledger entry has not yet been cleared.
  • Fix: Review the "Earnings Cycle" section in the Payouts & Ledger documentation.

⚡ 4. Performance & Interface Issues​

Changes are not reflecting on the frontend?​

  • Reason: Aggressive page caching (WP Rocket, LiteSpeed, etc.) or browser cache.
  • Fix:
    1. Perform a "Cache Flush" from Rentiva settings.
    2. Try using the cache="false" parameter in shortcodes.

Map or Location services are not working?​

  • Reason: Invalid Google Maps API key or restricted HTTP referer.
  • Fix: Test the key from Rentiva > Settings > API tab.

📝 Troubleshooting Checklist​

If the issue persists, follow these steps:

  1. Enable WP_DEBUG mode.
  2. Review AdvancedLogger records (System Logs).
  3. Temporarily disable other plugins to test for plugin conflicts.

Changelog​

DateVersionNote
23.04.20264.27.2English translation added.
19.03.20264.21.2Detailed troubleshooting items for bookings, payments, and vendors added.